🔐 Resetting or Changing Your Password

Whether you're logged in and want to change your password, or you're unable to log in and need to reset it, we've got you covered.

✅ If You're Logged In and Want to Change Your Password

1. Log in to your account.

2. Click on “My Account” – usually found in the top right corner of the page.

3. In the Profile section, you’ll see the option to change or reset your password.

4. Confirm that the email shown is correct.

   • ⚠️ If you notice a spelling mistake in your email address, please contact us or write back to the email we sent with these instructions.

   • Let us know the correct email, and we’ll update it for you.

❌ Can't Log In? Here's How to Reset Your Password

1. Scroll to the bottom of the website, and click on “Forgot Password” or “Reset Password”.

2. Enter the email address associated with your account.

3. Check your email inbox for a password reset link.

   • It may take a few minutes to arrive.

   • Be sure to check your spam, junk, or “other” folders.

📧 Not Receiving the Email?

If you’re not getting the reset email:

• Double-check the spelling of your email.

• Check other folders like spam, junk, promotions, or updates.

• Still no luck? Please contact us — it’s possible:

  • The email used during registration has a typo

  • You used a different email address

For faster assistance, you can also provide:

• The first 6 and last 4 digits of the credit card used for subscription

🔒 Security Tip

We recommend using a strong password and updating it regularly for account security.

🌐 Explore More Sites 🔥

Click any site below to explore more content :

www.czechav.com  www.czechgav.com   www.czechcasting.com

www.goperv.com   www.xxlgang.com  www.r51.com  www.nudz.com

Yes — we run an affiliate program via MoneyDaddy.

Commission options:

• Hybrid (PPS + RevShare): 40% on the first paid signup + 25% on rebills
• RevShare: 30% on joins + rebills

Tracking: 30-day, last-click. Payouts: bi-weekly (1st + 15th) via Wire or Paxum (minimum $100 first payout, then $300). 

Apply to MoneyDaddy

Thank you for your interest in our projects. We truly appreciate your enthusiasm and support!

🙅‍♂️ We Cannot Share Personal Information

For privacy, legal, and logistical reasons, we do not share any personal or identifying information about:

• The actors or actresses featured in our content

• Filming locations or production details

• Opportunities to engage or participate in any project

This policy is in place to respect the privacy and safety of everyone involved in our productions.

🤝 Regarding Participation Offers

We understand that some of our projects can inspire curiosity and interest beyond just watching. While we're flattered by your interest in participating, we must respectfully decline.

At this time, we do not accept external applications, inquiries, or offers to join our productions.

💡 We Hope You Continue to Enjoy the Experience

While we can't offer personal or behind-the-scenes details, we hope you continue to enjoy the creative work and entertainment we provide through our platform.

If you have any other questions about your subscription, account, or content access, we’d be more than happy to assist.

We’re sorry to hear you're having trouble streaming videos and appreciate you bringing this to our attention. While our platform is optimized for smooth streaming, occasional playback issues can occur due to device, browser, or network variables.

🔧 Help Us Investigate the Issue

To assist you more effectively, please provide the following details when reporting a streaming problem:

1. Device and Browser Information

• What device are you using? (e.g., desktop, laptop, tablet, or smartphone)

• What browser are you using? (e.g., Chrome, Firefox, Safari)

🔍 Not sure? You can check here: whatismybrowser.com

2. Time of Issue

• When did the issue occur? Please include the date and approximate time.

3. Proof of the Issue

• A short screen recording showing the issue (e.g., error message, video not loading) helps our technical team diagnose the problem faster.

You can e-mail this information directly to [email protected].

📺 Watching on a TV?

If you're trying to stream our videos on a TV screen, please note:

• Our platform is optimized for mobile devices and computers.

• TV streaming is not officially supported, and results may vary depending on your TV’s browser or built-in apps.

• For a better experience, we recommend:

  • Streaming on your mobile or desktop device

  • Using AirPlay, Chromecast, or similar screen mirroring options to view content on your TV

✅ Best Practices for Smooth Streaming

• Use an up-to-date browser (Chrome or Firefox recommended)

• Ensure a stable internet connection (Wi-Fi or wired)

• Avoid using VPNs or proxies during playback

• Clear browser cache if videos fail to load

We’re happy to help clarify some common questions about our content formats, video access, download options, and supported devices.

📸 How to Save Your 360° Bullet Time Photo

If you'd like to save a 360-degree bullet time photo, follow these steps:

1. Right-click on the image.

2. Select “Save image as…” from the menu.

3. Choose a location on your device and save the image.

🔔 Please note: This method saves only a single still frame, not the full 360° animation. At this time, we do not support downloading the full animated effect as a GIF or video.

💿 Do You Offer DVDs or Offline Video Sales?

We regret to inform you that we do not sell our videos on DVD or as individual downloads.
All of our content is available exclusively through a monthly subscription via our platform.

This ensures members have access to the latest updates, full content library, and streaming features.

🔓 Concerned You’re Not Seeing Full Videos?

Your subscription includes full access to all available content, including complete videos.

If it seems like some videos are shorter than expected, please note:

• Episode lengths can vary based on the type of content or scene

• Some episodes may be naturally shorter but are still provided in full

Rest assured, as a subscriber, you’re receiving full versions of all the videos we offer.

🖥️ Video Quality & Streaming Options

We offer videos in resolutions up to 4K, including:

• 4K

• 1080p

• 720p

• 540p

⚠️ Not all videos are available in 4K. While we produce much of our content in ultra-high definition, some videos may only be available in lower resolutions depending on original quality.

🎚️ How to Adjust Download & Streaming Quality

You can change your video quality settings at any time:

1. Go to My Account

2. Navigate to Personalization

3. Click on Download/Streaming Quality

4. Select Change Quality

5. Choose from the available options

This helps you optimize for performance or file size, depending on your needs.

🥽 VR Content Availability

We currently offer VR-compatible videos exclusively on xvirtual.com.

These videos are formatted for 180° or 360° immersive viewing and are best experienced with a VR headset.

To enjoy VR videos:

• Use a compatible VR headset (Oculus, Meta Quest, etc.)

• Go to xvirtual.com and browse VR-labeled content

• Follow the on-screen setup instructions for the best experience

Other sites in our network offer content designed for standard 2D playback and are not compatible with VR headsets.

We understand that sometimes you may need to update your account information or request deletion. Here's everything you need to know about both processes.

🔁 How to Change Your Email Address

If you need to update the email associated with your account:

1. Contact our support team with your current email address and the new email you'd like to use.

2. Once verified, we’ll update your account and confirm when the change is complete.

📨 You’ll receive a confirmation email once your address has been successfully updated.

🗑️ Requesting Account Deletion

If you wish to delete your account and all associated data, please be aware of the following:

⚠️ Important Information Before Deletion

• Deleting your account is permanent and cannot be undone.

• You will lose access to:

  • Your account and login credentials

  • All associated content, activity, and history

• No refunds are issued for any unused portion of your subscription.

• If your subscription is active, it will remain available until its expiration date, but you will no longer be able to use it once deletion is complete.

✅ How to Request Deletion

To proceed with account deletion:

1. Contact us and clearly state that you want your account and all data deleted.

2. We’ll confirm your identity and ensure you understand the implications.

3. Upon receiving written confirmation, we will permanently delete your data from our system.

✅ After Deletion

You’ll receive a confirmation once:

• Your account has been fully deleted

• All personal data has been removed in compliance with data protection regulations

🔒 We take privacy and data security seriously. Your data is deleted in accordance with applicable legal requirements (e.g., GDPR, CCPA).

Thank you for reaching out! If you'd like to unsubscribe from our newsletter or stop receiving marketing emails, you can do so at any time by following the steps below.

🔧 How to Unsubscribe from Emails

1. Log in to Your Account
   Visit our website and log in using your credentials.

2. Go to Account Settings
   Click the “My Account” button in the top navigation bar.

3. Unsubscribe from the Newsletter

   • In the “Settings” section, go to “Receive Updates.”

   • Click the “Manage” button to open your email preferences.

   • Uncheck the box for the newsletter or updates you no longer want to receive.

4. Disable Email Notifications (Optional)

   • Still in the “Receive Updates” section, uncheck any additional email types you wish to disable (e.g., product updates, offers).

   • Click “Save Preferences” to confirm your changes.

❗ Having Trouble?

If you're unable to unsubscribe using the steps above or are still receiving unwanted emails:

• Check that you're logged into the correct account

• Try refreshing the page after saving preferences

Thank you for contacting us. We understand that refund and cancellation requests can sometimes be confusing, so we’ve outlined our policy in full detail below. 

🔁 Can I Get a Refund?

We assess each refund request individually. However, please note that:

In accordance with our Terms of Service, we are unable to process refunds once content has been viewed, downloaded, or otherwise accessed using your account.

This includes:

• Viewing videos

• Downloading content

• Extracting material from the platform

If your account activity shows any of the above, the refund request cannot be approved.

📅 How Our Subscription System Works

• Subscriptions renew automatically at the end of each billing cycle.

• You can cancel at any time by managing your subscription in your account. Please go to "My account - Membership - Manage" and from there you can cancel the subscription . If you have bought a bundle, you can cancel it at once (no need to cancel individual sites). 

  Please be aware, that deleting the card from your profile, does not stop subscriptions or cancel the membership. It is only a saved payment method, which you can remove or change, however automatic rebill will continue even with no card present. 

⏱ Cancellation Timing Matters:

• If canceled more than 5 days before your renewal date: Access continues until the end of your current cycle, and it won’t renew.

• If canceled less than 5 days before the renewal date: The cancellation will apply to the next billing cycle (one more renewal will occur).

❌ Missed the Cancellation Window?

If your cancellation request was made after the renewal date, the charge will still apply for that period, and refunds cannot be issued due to platform usage terms.

🔄 Want to Switch Sites Instead?

If you’re unsatisfied with your current subscription, we’d be happy to switch your membership to another site in our network — free of charge.

Just let us know which site you’d prefer, and we’ll take care of the rest.

🧾 Subscription Canceled but Still Active?

If you've canceled your subscription but still see it active, this may be due to a manual reactivation or extension from your profile. If this is the case, the account will remain active until canceled again.

🧾 Subscription Canceled but Still Charged?

If you've canceled your subscription but you are still being charged, this may be due to another active membership to a different website or bundle. You can see the other subscriptions from your profile. If this is the case, they will remain active until you decide to cancel them also.

if you're unsure about anything regarding your subscriptions and membership, reach back to us - We'll be happy to clarify any specific renewal or cancellation timelines .

We’re excited to offer a range of flexible subscription options — all specially priced to give you the best value!

📦 What’s Available?

You can choose from:

• 1-month, 3-month, and 6-month subscriptions

• Exclusive bundled site packages for even more value

These offers are available anytime in your account:

Go to: My Account → Bundles & More
There, you’ll find the latest deals and package options available to you.

✅ Already Discounted for Maximum Value

Each plan is already specially discounted, so you're getting our best available pricing without needing a promo code.

While we don’t have additional discounts at the moment, our current offers are designed to:

• Help you save more the longer you subscribe

• Deliver premium quality at a competitive price

🤔 Need Help Choosing?

If you’re not sure which plan is right for you or need help understanding the bundles, feel free to reach out to our support team — we’re happy to assist!

With an active subscription, you can download videos directly to your device — with a few important limitations.

✅ What You Can Do

• Download any available video in your subscription

• Up to 20 downloads per 24h.

There’s no limit on which videos you can choose — just the daily download cap.

📱 Mobile Downloads

Currently, downloads are not supported on mobile devices (phones or tablets).
Please use a desktop or laptop browser to access the download feature.

⚠️ We're working on bringing mobile download support in the future.

🛠️ How to Download

1. Log in to your account on a desktop browser.

2. Navigate to the video you'd like to save.

3. Click the Download button beneath the player.

4. Choose the quality of the video.
   
   We offer videos in 4K, 1080p, 720p, and 540p — for the best experience, use 4K or 1080p on large screens, 720p for tablets or slower connections, and 540p for quick previews or mobile viewing. Please note that higher resolutions result in larger file sizes, which may take longer to download or stream.

⚠️ If the option isn’t available, it may be due to:

• Hitting your daily download limit - 20 per last 24 hours.. Wait and comeback tomorrow!

• Attempting to download from a mobile device

We appreciate your interest in our services! Here's everything you need to know about how you can pay.

✅ We Accept:

• Credit cards

• Debit cards

We only accept Visa and Mastercard from major card providers. Currently we do not accept American Express cards.

❌ Not Supported at This Time:

We do not currently accept the following payment methods:

• Gift cards

• Prepaid cards

• PayPal

• Cryptocurrency (e.g., Bitcoin, Ethereum)

• Bank transfers or wire payments

• Cash App, Venmo, or other peer-to-peer platforms

📌 Why These Limitations?

We focus on card payments to ensure fast, secure, and consistent processing across all regions we serve. This helps us protect your account and simplify billing.

Thank you for reaching out to us regarding a payment that you do not recognise.

If you have a transaction on your credit card or banking statement that references Simply Digital Bill or NetlookBill for your charge, you have made a purchase from a website that trusts our services to handle the online payment processing for your subscription, product order or service charge.

To help us quickly review and resolve your request, please provide the following details:

📋 Required Information

Please reply with the following:

1. The email address associated with your account

2. Date of the charge (as shown on your bank or credit card statement)

3. Exact amount charged

4. The first 6 and last 4 digits of the credit card used for the payment

5. Any reference number or invoice ID you may have (if applicable)

🔒 Why We Need This

This information helps us:

• Locate your payment in our system

• Ensure your request is handled securely

• Prevent delays in resolving your concern

🕒 What Happens Next?

Once we receive this information, we’ll:

• Verify the payment details

• Provide clarification on the charge (e.g. subscription type, billing cycle etc.)

🔒 Why Your Account May Be Blocked (Unusual Login Activity)

Your account may be automatically blocked if there's a login attempt from an unusual IP address. This can happen if:

• You're using a different location or network than usual

• You're logging in while using a VPN

• You're on a new device or shared connection

This is a security measure taken by our system to protect your account from potential unauthorized access or misuse.

✅ How to Unblock Your Account

You don’t need to wait for support — you can unblock your account yourself by verifying your login via email.

Here’s how:

1. Check your email inbox associated with your account.

2. Look for an email with the subject: "Verify your login"

3. Click the “Verify” button in the email.

4. Your account will be unblocked instantly once verified.

🛡️ Tips to Prevent Future Login Blocks

To avoid triggering login restrictions in the future:

• Avoid using VPNs or proxy networks

• Do not share your account credentials

• Try to log in from trusted devices and known locations

📬 Didn’t Receive the Verification Email?

If you didn’t receive the email:

• Check your spam or junk folders

• Make sure you're checking the correct email inbox

• Request a password reset - changing the password will also unblock the account

• If you're still unable to login, please reply back to the ticket email from us.

🌐 Explore More Sites 🔥

Click any site below to explore more content :

www.czechav.com  www.czechgav.com   www.czechcasting.com

www.goperv.com   www.xxlgang.com  www.r51.com  www.nudz.com